Implementation, consulting and technical services

1. CMMS Critical Success Factor Workshop (CSFW)

   A CMMS Critical Success Factor Workshop (CSFW) is a focused two‑day workshop for your core implementation group, facilitated by a Fluke Reliability certified professional. This workshop is designed to align your maintenance and reliability workflows and business processes with your forecasted use of eMaint CMMS features and capabilities. It includes an in‑depth review of each CMMS section relevant to your needs, as well as requirements documentation to ensure accurate configuration.

   At the end of the workshop, eMaint will create a Critical Success Factor (CSF) Summary to serve as a guide for the initial configuration. The CSF Summary also contributes to the schedule and activities of any subsequent work as part of the implementation process. If there are additional key findings your team can leverage to achieve continuous improvement and sustain long‑term success, those recommendations will be included in the CSF Summary.

2. Kickstart (KS)

   The Project Kickstart is a 4‑Day Implementation Service facilitated by a Fluke Maintenance & Reliability (M&R) Industry‑Certified Professional. The overall purpose of the CMMS Kick Start is to focus on key Implementation activities necessary to achieve a successful CMMS launch. This engagement can be performed On‑Site at your facility or in a Remote (Virtual) Setting. It is ideal for all Customers, but especially those who want to “Kickstart” the initial launch of their CMMS System, achieve their goals sooner, and/or have an aggressive Timeline for their CMMS Implementation.

3. Go Live Support

   The purpose of eMaint CMMS Go Live Support is to provide you with implementation guidance and best practices. With a combination of training and consulting, organizations can go live with the comfort of eMaint CMMS subject matter expertise on-site.

1. Asset Criticality Workshop (ACW)

   An Asset Criticality Workshop (ACW) is a 2‑day remote or onsite comprehensive course designed to educate customers to better understand the criticality of asset within their facility. This workshop, customers will gain a better understanding of Criticality Analysis as an important tool that provides valuable information for decisions about work priority, developing reliability strategies, justifying resources to conduct root cause analysis (RCA), FMEA, etc. It will help to provide the basis for determining the value and impact a specific asset has on the production/operations process, as well as the level of attention the asset requires regarding reliability strategy development (RSD) or strategies and plans (SP) for asset management.

   • International Standards (ISO 55000 & ISO 14224),
   • Reliability Centered Maintenance (RCM),
   • Total Productive Maintenance (TPM),
   • 5S / 6S Concepts,
   • Uptime Elements Framework,
   • Failure Reporting and Analysis,
   • Corrective Action System (FRACAS),
   • Root Cause Analysis (RCA),
   • Failure Modes & Effect Analysis (FMEA),
   • Asset Criticality Analysis (CA) and
   • Maintenance Repair & Operation (MRO).

2. Connected Reliability Assessment (CRA)

   The Connected Reliability Assessment is a 2‑day onsite comprehensive engagement to identify the current state of the organization with respect to recommend ACM (Asset Condition Management) strategy/technologies in order to increase an asset’s reliability. It’s a collaboration to perform a M2M survey plus collect asset details and recorded observations (nameplates, drawings, pictures, etc..). The connected reliability assessment is ideal for the first‑time customers, or those who’s initial CBM program needs to be revamped, restructured, or started anew. A Fluke FRS consultant will meet with your key stakeholders to analyze the current operational state and determine your desired optimal state.

3. Connected Thermography Assessment (CTA)

   The Connected Thermography Assessment is a 2‑day onsite comprehensive engagement to identify the current state of the organization with respect to thermography technology as part of the client’s Asset Health Management (AHM) strategy in order to increase an asset’s reliability. It’s a collaboration to perform a machine to machine (M2M) survey plus collect asset details and recorded observations (nameplates, drawings, pictures, work history, job plans, etc.). A Fluke Reliability consultant will meet with your key stakeholders to analyze the current operational state of predictive maintenance practices and determine your desired state of thermography in asset health management.

4. MRO—Inventory & Stores Consulting

   The very meaning of MRO is having the right part, at the right time and in the right quantity. This service evaluates your current MRO strategy with an emphasis on identifying opportunities. This lets you begin taking control of your maintenance MRO spend.
   Agenda topics include:
   

   • MRO data structure,
   • business processes for parts,
   • parts standard operating procedures,
   • parts reports & KPIs,
   • part number logic from OEM and vendors,
   • multi-location part inventory logic
   • and more.

5. Workflow Processes Development and SOPs (CMMS)

   Standard Operating Procedures and Process Control Documentation describe the business processes, controls and guidelines associated with implementation and use of eMaint’s CMMS within the unique context of your operation. This service will help you understand how to use Process Control Documentation in order to help eliminate defects by ensuring your CMMS supports asset management and reliability best practices.

1. Continuous Improvement Workshop

   Helps customers achieve robust & value-added utilization of eMaint CMMS—with help from certified CMMS consultants. It includes annual continuous improvement evaluation.

2. eMaint CMMS Certification Exams

   eMaint certification exams offer formal education and recognition for users who continuously grow their knowledge and expertise with eMaint CMMS.

3. Technology Boot Camp

   Multiple seats to customer’s choice of boot camps throughout the year expand customer’s knowledge of advanced product features. Covered topics include work management, PMs, reports and dashboards, system administration, inventory and purchasing, and a host of others.

4. Xcelerate Pre Conference and Main Conference Tickets

   Multiple tickets to our annual user conference, a 3-day event that brings together maintenance & reliability leaders as well as industry experts for discussions on best practices, innovations, and tactics for moving teams from reactive to proactive maintenance strategies. It also includes three days of maintenance and reliability training, and education for customers. Customers will get the opportunity to attend dozens of sessions packed with CMMS training, maintenance strategies, and insights into IIoT and data integration.

With the Continuous Improvement Support Pack, customers can:

• Improve output by identifying early warnings of deteriorating process quality.
• Reduce maintenance costs, manage cost of raw materials, and ensure regulatory compliance.

The result is extended peak operating performance of their assets, more effective use of maintenance team resources, and increased business value from operations.

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The eMaint Custom Care Support provides customers with enhanced support and tailored resources to optimize their experience with eMaint software. It includes direct access to our Tier 3 support team, personalized and dedicated on-demand support, and customized and branded documentation of customer’s specific and unique account features—adding the eMaint Custom Care Support Pack as part of their annual budget and signing up on a recurring basis guarantees customers priority support and deep discounts on the offerings included in this support pack.

1. 100 Service Hours of Dedicated Support

   Customers will receive 100 hours of dedicated service from our expert support team to address specific needs and assist in maximizing the value of eMaint software.

2. Personalized eMaint Support Contact Information

   Provides priority support to customers. Customers will have a dedicated and personalized eMaint support email address e.g., [email protected], ensuring direct and efficient communication with our support team. This email will be monitored by our Tier 3 support staff—which provides customers with a team of experts that will assist them with their specific account needs.

3. Customized and Branded Documentation

   Customers receive customized and branded documentation that highlights their specific and unique account features within the Customer Success Portal and/or eMaint University. This ensures that customers have access to tailored resources that align with their organization’s branding and workflows.

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1. CMMS 10 Keys Methodology Training

   The Focused Consulting Services (CS) is a series of 1‑hour remote coaching sessions to “teach” the customer’s core implementation team the 10 Keys Methodology. The service engagement is broken down to educate customers on the first 5 CMMS keys methodology as follow:

   • Session #1—Core Team and Use Case Development (Keys 1,2)
   • Session #2—Work-flow Development and Process Control Documentation (Key 3)
   • Session #3—Data Standardization Development (Key 4)
   • Session #4—Critical Success Factor Development—Implementation Plan (Key 5)

2. Data Conversion

   Many organizations have some form of data we can use in the startup of their CMMS system. Data migration is the process of transferring this data into a format that is acceptable by eMaint. eMaint regularly converts data from legacy CMMS systems and other third party applications and can also import data from spreadsheets.
   Our services include:
   

   • data extraction consultation,
   • data evaluation and analysis,
   • mapping consultation and support, and
   • assistance with the installation of both test run and final run sets of data.

3. Integration Workshop Services

   eMaint has 30 years of experience integrating our software with external applications. We can easily import data from PLC, SCADA and Building Automation systems into eMaint. Known as Condition Based Maintenance (CBM), this example of integrating monitored data enables your maintenance organization in order to work proactively. It eliminates costly unexpected failures while optimizing limited maintenance resources. With eMaint integration services, you can share financial data between other 3rd party ERP corporate systems such as SAP and Oracle. This lets you automate asset, procurement and parts inventory management.

4. Computer System Validation (CSV)

   Computer System Validation (CSV) is a valuable tool to support quality of performance and production in accordance with the requirements of 21 CFR Part 11 and GxP regulations. It provides documented proof that our CMMS will repeatedly and reliably do what it is designed to do and complies with the applicable rules and regulations. This includes providing electronic records, an audit trail and eSignature options. We typically carry out CSV projects within the context of the Food and Drug Administration (FDA) and European Medicines Agency guidelines of Good Manufacturing Practice (GMP). During this engagement, an eMaint consultant will work with you. You will review the importance of implementing a structured and professional validation process right from the start of the project. Additionally, you will review the requirements for implementing the processes and the benefits to be gained.
   

5. Functional / Technical Specification Development

   This service entails developing requirements specifications in order to capture all of the details necessary to accurately identify the scope of work required. Scope may include some (or all) of the following components:
   

   • assumptions and dependencies,
   • data structures/elements,
   • technical architecture components,
   • design/implementation constraints,
   • Application Program Interface (API),
   • security/privacy,
   • communication protocols, and
   • performance levels.