Get the best CMMS software for your needs
eMaint was one of the first CMMS providers to develop a completely web-based Software as a Service (SaaS) model. More than 30 years later, we have a proven record of customer success, multilingual product support, and innovative technology. If our sustained customer retention rate of more than 94% doesn’t speak for itself, here are six more reasons why eMaint is the right CMMS for you:
1.Recognized as a top CMMS software provider
eMaint has won numerous awards and recognition for innovation, outstanding customer support, and advanced capabilities. Gartner, a market research firm, declared eMaint a Visionary in the 2019 Magic Quadrant for EAM/CMMS, and a Customers’ Choice for EAM in 2020 and 2021. Top Ten Reviews chose eMaint as the No. 1 Gold Award winner for Maintenance Management Software two years in a row. And Plant Engineering’s readers chose eMaint as the Product of the Year for Maintenance Software two years in a row — an award given to outstanding products that help people do their jobs smarter, safer, more efficiently, and more productively.
2.Deep SaaS experience
We pioneered a web-based Software as a Service (SaaS) model for CMMS years ago and have been perfecting the model since. With our proven SaaS expertise, you can scale eMaint to meet your needs — whether you have one location or sites around the globe — while keeping your data secure. As a SaaS, solution deployment and implementation are easy. eMaint can be accessed on any browser-based device, including smartphones and tablets, and the affordable subscription fee includes unlimited technical support, system maintenance, backups, and updates. With no need to install traditional software or purchase unnecessary hardware, you will realize a higher return on investment (ROI).
3.Flexibility and configurability
We know that every industry, company, and department are different — from terminology to processes to regulations, to name just a few. So why would you use a one-size-fits-all CMMS? Within our robust CMMS software, your team can define and configure filters, layouts, fields, field properties, tables, colors and themes, workflows, dashboards, and record displays. There is no need to follow a cookie-cutter way of doing things — with eMaint, you can work the way you want to work without feeling constrained by your software.
4.More than 30 years of industry experience
Since 1986, we have never stopped striving for greatness. Though we have time and experience on our side, our energetic staff, customer relationships, and drive to try new things make eMaint feel like a nimble, modern startup. Our team works just as hard for our thousands of global customers today as we did for our first customer. As a best-in-class CMMS provider, we put to work our decades of experience every day while keeping an entrepreneurial spirit and passion for customer success.
5.Award-winning “Service on 11” mindset
Our consistent dedication to customer success earns recognition year after year, such as being awarded the Stevie Award for Sales & Customer Service. This recognition comes from the fact that we deliver to our customers what we know our competitors cannot: immediate and personalized support and service that goes beyond customer expectations. When it comes to customer service, our dial doesn’t stop at 10. We push ourselves beyond capacity to deliver “Service on 11.”
6.Robust global customer support and services
We provide clients with everything they need to get the most out of their CMMS and achieve maintenance excellence. No matter where you are located, eMaint Customer Support is always just a call, email, or live chat away — in English, Spanish, French, Portuguese, or German.
Here’s a few other ways we offer top-notch customer support and training:
- Monthly Web Workshops led by eMaint Product Experts. Our team will give you insights on how to use specific functions within the eMaint application.
- eMaint University (eU) is our fully interactive online learning portal, offering self-paced training and eMaint certification.
- We offer a wide range of remote and live training services and events. Our Training Specialists can give newer users a jump start or expand seasoned users’ knowledge of advanced features. Our annual Xcelerate conference offers looks at the latest eMaint updates, training sessions, one-on-one live support, networking, and the ability to work toward achieving CMRP, CMRT, and CRL certifications.
- Professional implementation services are available before, during, and after the CMMS implementation. Our experienced professional services team is well-versed in helping clients achieve successful CMMS implementations, pursue continuous improvement, and tackle maintenance engineering challenges.
