APTwater, Inc. is an international company who develops advanced water treatment process technologies that enable water reuse and environmental remediation. APT’s technologies, services, and process solutions allow customers to efficiently treat and reuse one of our planet’s most precious resources: water. They serve clients in the Municipal, Industrial, and Environmental sectors with mission-critical needs to improve sustainability and reduce operating costs. While APTwater has been supplying products for over 14 years, they launched a contracted maintenance services branch two years ago.

APTwater manages all aspects of water utility operations and distribution including water testing, wastewater treatment, service maintenance on underground pipes, water meter readings as well as backend office functions. They did not have a CMMS system in place when Charles Grace, Regional General Manager, joined the team. Charles had used other CMMS systems previously, but these other programs did not have the flexibility APT needed nor did they have the option of opening an asset page and being able to view all of the connections to that asset. Charles and his team are often out in the field supporting a territory that extends throughout California into Nevada, making remote access vital.

APTwater became an eMaint customer early in 2012. They found eMaint CMMS to be user friendly, easy to navigate, easy to access and allows “filtering on the fly”. The transition to eMaint was smooth with on-site training and a subscription to eMaint University. The maintenance team has wireless laptops which they use in the field to login to eMaint anytime needed. Once APT gets a contract from a client they collect all information and assets and immediately import the data into eMaint. Then PMs are created and scheduled and work orders are assigned for those going out into the field. Charles oversees all activity and ensures that there is no unreasonable backlog of work orders or PMs for any client. APTwater is able to not only use eMaint to perform work for their clients to ensure reliability, but as a differentiator and strategic advantage for their contract maintenance services.

Charles G., Regional General Manager, ATPwater